Personal information is:
A consumer report is a report related to a person’s credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living prepared by or obtained from an agency that collects such information such as a credit reporting agency.
This company obtains personal information in the following ways:
When completing the forms required above, the customer or client may send the information to this company by mail, fax, personal delivery, or by e-mail. Customers or clients may occasionally provide personal information to this company or its agents by other means such as telephone calls, fax messages, or e-mail messages in order expedite a transaction in which the customer or client is involved.
Personal Information from Prospective Tenants: The personal information that prospective tenants provide to this company is primarily used to obtain consumer reports (credit checks). It may also be used to perform background checks and rental history searches. The information in the consumer reports may be discussed with landlords for whom this company manages property. This company also reports information to credit reporting agencies and uses personal information to complete those reports.
Personal Information from Owners of Properties Managed by the Company: When this company acts as a property manager for a property owner, the company uses the property owner’s personal information only: (a) to deliver the required management services; (b) to file any required reports with governmental agencies (for example, the IRS); or (c) for other purposes the property owner may authorize; (d) to gain access to mortgage company records to resolve discrepancies in payment postings or escrow accounting of insurance and property tax payments; (e) in working with a property owner’s insurance company in settling claims or improper insurance on property.
Personal Information from Clients: When this company represents a person (buyer, seller, landlord, or tenant) in a transaction the agent servicing the client may, on the client’s behalf and at the client’s instruction, convey personal information he or she provides to the agent to service providers (for example, mortgage lenders and title companies) as those service providers may require for the products or services the client needs or requests. If this company represents a prospective tenant in a lease transaction, the personal information may, on the tenant’s behalf and with the tenant’s knowledge, be discussed with and provided to landlords or their agents. This company and its agents exercise reasonable discretion when discussing any personal information with others.
The following persons have access to personal information in this company’s files:
Personal information from prospective tenants is not given to the property owner without the tenant’s consent, but the company and its agents may discuss information in a tenant’s consumer report with a property owner.
Personal information from any other person (for example, a landlord, a buyer, or a seller) may be discussed with others (such as landlords or their agents or mortgage lenders) only as is reasonably necessary to negotiate or close the transaction or to provide the services the customer or client seeks from this company.
This company may, at the customer’s or client’s request, provide personal information to service providers in a transaction such as a title company or mortgage company if it is necessary to expedite or complete a transaction.
Notice: This company asks any person who provides personal information to this company or one of its agents to identify the information at that time as “personal information.”
1747 Citadel Plaza
San Antonio, TX 78209
Phone: (210) 662-6000
Fax: (210) 661-5511
Sales: (210) 662-7355